1. Create a JSON file to import
A string of text can be inserted inside the “data” element. To create new lines, simply add \n operator.
"data": "Customer-\nI love this tool and the customer service.\n\nOperator-\nThanks so much. We are here to help."
"data": "Customer-\nI am having trouble with sending a payment.\n\nOperator-\nI am sorry to hear that. Can you share if you are using a chrome or firefox browser?"
Upload this file to Labelbox and then attach the dataset to a project. You will then have to select “Image Labeling” interface and configure it as follows:
2. Configure the interface with classification questions
Configure the labeling interface to include only the classification questions. You can use radio, multiple choice, free form text and nested dropdowns.