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FAQs

Frequently asked questions about Labelbox platform and services.

  • How flexible is your labeling platform?
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    We offer a comprehensive suite of user-friendly labeling tools designed for both technical and non-technical team members. Our intuitive interface allows for easy creation of customized templates, accommodating a wide range of labeling tasks. From simple categorization to complex annotation, our platform supports RLHF, multimodal chat arenas, audio, video, documents and custom HTML templates. 

  • Are there limitations on task complexity?
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    We pride ourselves on handling tasks of any complexity. Whether you need quick image tagging or in-depth content analysis that takes hours per item, our platform can accommodate your requirements. We've successfully managed projects ranging from summarizing lengthy articles to coding complex algorithms.

  • What sets your labeling services apart?
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    Our data labeling solution combines cutting-edge technology with a diverse, highly skilled workforce proficient in over 30 languages. We've built an in-house team of talented individuals from various backgrounds. We also operate Alignerr, one of the largest gen AI expert AI tutor network employing thousands of software engineers and PhDs. This approach ensures superior quality and cost-effectiveness for your data labeling needs.

  • How do you match labelers to specific projects?
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    We use a sophisticated matching system that aligns labelers' skills and experiences with project requirements. This ensures that your financial data is handled by those with relevant financial knowledge, your social media content is reviewed by active platform users, and your technical projects are assigned to individuals with appropriate STEM backgrounds. We believe this targeted approach significantly enhances the quality and accuracy of the labeling process.

  • Tell us about your labelers' backgrounds.
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    Our labeling team is composed of individuals from diverse professional and educational backgrounds. This includes researchers, educators, college students, gamers, software engineers and industry professionals across various fields. This diversity allows us to match projects with labelers who have relevant domain knowledge and experience.

  • Can you assist with creating labeling guidelines?
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    We're more than happy to collaborate on developing effective labeling guidelines tailored to your specific project needs. Our experience across various industries allows us to provide valuable insights for creating clear, concise instructions.

  • What languages are supported?
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    Our team covers a wide linguistic spectrum, with proficiency in over 30 languages. This includes major global languages below.

    1. Italian

    2. Japanese

    3. Korean

    4. Portuguese

    5. Spanish

    6. Vietnamese

    7. Arabic

    8. English

    9. French

    10. German

    11. Hindi

    12. Indonesian

    If you have specific language requirements, we're always ready to explore solutions.

  • How are labelers vetted?
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    At Alignerr, every candidate has to pass a role specific screening interview or assessment. Then, for every new project, the candidate has to pass a project specific assessment to participate in the production stream. The project specific assessment is typically a task to screen, measure and calibrate on accuracy using ground truth. Custom assessments can be made for enterprise customers. 

    Learn more about data factory operations

  • How do you handle communication with labelers?
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    Our platform features robust communication tools, allowing for seamless interaction between you and the labeling team. This facilitates quick clarifications and feedback, improving overall project efficiency.

  • Is it possible to work with a consistent team of labelers?
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    Yes, we offer the option to create dedicated labeling teams tailored to your project's specific needs. These teams can be utilized across multiple projects, ensuring consistency and building domain expertise over time.

  • How do you scale the workforce?
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    We operate Alignerr, one of the largest networks of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise. 

    While having a big network is essential, it is equally important to have a world class software platform and operational processes that ensure the highest quality data can be produced, consistently. 

    Inside the data factory: How Labelbox produces the highest quality data at scale

  • Is there a fully managed option available?
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    Absolutely. For clients with more intricate needs, we offer a comprehensive managed service. This includes assistance with guideline development, custom team assembly, quality control design, and dedicated project management with round-the-clock support.

  • What quality assurance measures do you employ?
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    Our quality control system is multifaceted, incorporating various techniques to ensure high-quality output. This includes the use of gold standard datasets, advanced outlier detection, AI-augmented labeling, and multi-tier review processes. We're committed to meeting and exceeding your quality expectations.

    Learn more about data quality

  • Do you support real-time labeling tasks?
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    We understand the importance of quick turnarounds in certain scenarios. Many of our clients require near real-time labeling, and we've optimized our processes to deliver results within seconds or minutes when needed. Platform has a real-time labeling feature and we can provide a 24/7 labeling workforce solution.  For projects with strict time constraints, we're happy to discuss tailored solutions.

  • Do you offer API access?
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    Yes, we provide a robust API that allows seamless integration with your existing workflows. You can programmatically manage projects, monitor progress, and retrieve results, all while maintaining compatibility with our user-friendly interface.

  • How secure is my data with Labelbox?
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    We believe that your data should stay your data. We don’t use customer data in any tier, so you never have to worry about us using your data to power proprietary models. We go even further by allowing everyone to integrate their cloud buckets via IAM Delegated Access to keep your raw data in your own cloud storage service.

    If you’re interested in additional security measures, we offer add-ons such as SSO and HIPAA for our Standard and Enterprise tiers (see table above). Learn more about Security at Labelbox.