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Redefine Customer Care with AI

In the ever-evolving world of retail, staying competitive is essential. With AI-powered customer care, you can seamlessly integrate the latest advances in foundation models into your customer service operations. As the demand for e-commerce and personalization continues to rise, it's crucial for retailers to maximize the human touch. Labelbox empowers leading retailers to leverage solutions tailored to their unique customer care challenges.


Unlock invaluable AI-driven insights for prompt query responses, strategic customer interactions, and more.

Customer care

Customer spotlight

Walmart wanted to enhance the efficiency of generating labeled data for its conversational AI and large language model (LLM) applications. Their data science team aimed to streamline the annotation of conversational text from shopping chatbots and the labeling of inventory images for object detection and classification models, encompassing a vast array of diverse product SKUs. The application of labels to conversations would bolster the retailer's conversational AI models, leading to more natural interactions and increased customer satisfaction. Labelbox provided an end-to-end, in-app labeling workflow tailored to conversational AI needs. In terms of ROI, the company reported a 25% increase in data accuracy, along with a 25% reduction in turnaround time for model development.

Boost Customer Care with Intelligent Insights and Proactive Responses

Boost Customer Care with Intelligent Insights and Proactive Responses

By analyzing high-volumes of customer interactions, Labelbox provides valuable human-in-the-loop insights into customer preferences, enabling retailers to make data-driven decisions that improve customer satisfaction and sales.

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Accelerate development with 4x faster model training

Accelerate development with 4x faster model training

Delivering end-to-end conversational AI goes beyond data collection — it's about iterative learning, evaluation, and enhancement. Labelbox provides the environment to train models 4X faster, allowing you to compare models across experiments, diagnose model errors, perform robust error analysis, and drive accurate AI outcomes. Create robust RLHF and RLAIF workflows in minutes to ensure that your models are aligned with human-centric evaluations, guaranteeing trustworthy outcomes for your customer care applications.

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Enrich your data and automate common tasks with LLMs

Enrich your data and automate common tasks with LLMs

Automate data labeling and augmentation tasks with Model Foundry. No-code data enrichment with leading closed-source and open-source LLMs at a fraction of the time and cost allows for rapid development of customer care applications.

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Improve customer care with the world’s best data labeling teams

Improve customer care with the world’s best data labeling teams

A collaborative human feedback platform to generate perfect data with internal experts and world’s most skillful data labeling services with expertise in RLHF, evaluation and red teaming.

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Why Retailers Trust Labelbox

Jumpstart app development

Integrate off the shelf models to power your intelligent application and e

Evaluate

Rapidly integrate data, create quality training data, and deploy models to production.

Generate high-quality data

Best in class labeling platform using AI and human expertise to  prepare training, testing and validation datasets.

Align task-specific models

Advanced tools for improving model performance to align with the specific needs of your application